Use of Design Thinking by Product Managers and their Teams
Over the past two semesters, I’ve used unsupervised learning algorithms to cluster product manager (PM) survey responses to provide actionable insights about customer empathy. This summer, I will be improving clustering algorithms using BERT, a language model that provides context using surrounding words. I will be applying these new methods to study alignment between PMs and their teams by analyzing teaming responses across companies from different sectors. To examine the contribution of design thinking to the workplace, we hope to utilize these models to identify gaps between product manager and teaming alignment.