Alternants and Typos Effects on Chatbots' Perceived Humanness
As chatbots become more prevalent in many industries today, it is important to understand how people perceive and interact with this new innovation. This summer I will be conducting a study exploring how the implementation of alternants (i.e. “ahh” and “hmm”) and typos affect chatbots’ perceived humanness. Some dependent variables I will be exploring include the perception of the chatbot’s warmth, perception of helpfulness, favorable impression of a company, likeliness of future use, and perceived competence. From this research, we hope to gain a deeper understanding of the implications of this technology on today’s society.